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For user support, text+1(213)451-6667
Frequently Asked Questions
Getting Started
How do I rent and use a chargeFUZE charger?
You can rent a charger by scanning the QR code, using the POS terminal, or following on-screen instructions at the station. Once it ejects, plug it into your device to start charging. Some charger models may require you to press the Power button.
You’re free to take the charger with you. Just be sure to return it to any chargeFUZE station within the estimated time sent via SMS to avoid additional fees.
Where can I find a charger?
You can use the chargeFUZE app to locate nearby chargeFUZE stations.
What types of charging cables are included?
Our chargers come with built-in Lightning, USB-C, and Micro-USB cables for broad device compatibility.
How do I end my rental?
Return the charger to any chargeFUZE station with the cables facing inward toward the slot. You’ll receive an SMS confirmation once it’s successfully returned, along with your total charge.
What if the station is full and I can't return my charger?
You can use the chargeFUZE app to locate the nearest available station. If you can't return the charger before your rental period ends due to a full station, contact support here or text support at +1 (213) 451-6667.
Help with a Rental
My charger won’t charge at all.
Make sure the charger is securely connect and the correct cable is fully inserted. If the charger still doesn't power on or charge your phone, please return it to the nearest chargeFUZE station, then contact support here or text support at +1 (213) 451-6667 to get assistance and avoid additional fees.
My phone is charging slowly.
Try disconnecting and reconnecting the charger. If the issue continues, return the charger to the nearest chargeFUZE station, then contact support here or text support at +1 (213) 451-6667 to get assistance and avoid additional fees.
The charger stopped working during my rental.
If the charger stops working, return it to the nearest station to end your rental automatically.
You can rent another charger to continue charging. For assistance, contact support here or text support at +1 (213) 451-6667.
I returned the charger, but the station didn’t register it.
Ensure the charger is fully inserted into the station with cables facing inward. If the station still doesn’t register the return, contact support here or text support at +1 (213) 451-6667 for assistance.
Billing and Charges
How is pricing calculated?
For time-based rates, pricing is based on how long you rent the charger. Your rental time starts when the charger is dispensed, and ends when the charger is returned to any chargeFUZE station. For flat rates, pricing is a one-time, flat rate. Additional fees may be added for chargers returned past their due date.
Why was I charged before I received the charger?
To verify your payment method, we place a preauthorization hold on your card at the start of the charger rental. This is not a charge, and will disappear within 0-5 business days, depending on your bank or card issuer.
What is a pre-authorization hold?
When you start a rental, a temporary hold is placed on your credit or debit card to confirm your payment method is valid and has sufficient funds. This is not a charge, and will disappear automatically.
How long does the hold last?
The pre-authorization may appear as pending, and should drop off within a few days. Most holds are removed within 0-5 business days. In some cases, it may take longer depending on your bank or card issuer.
Where can I get more information about the hold?
Contact your bank or card issuer directly. They can confirm that funds were not withdrawn, when the hold will be released, and how they handle pre-authorizations.
Late Fees and Overages
Why was I charged after returning the charger?
A late fee may be applied if the charger was returned after the rental window stated in your SMS or app expires.
I was overcharged or see a charge I don't recognize
Please contact support here or text support at +1 (213) 451-6667 with your rental details.
I canceled my rental, but still see a charge.
Even canceled rentals may leave a pending pre-authorization, which should resolve shortly. For details, contact your bank or card issuer.
Can I get a receipt?
Yes! Receipts are available in the chargeFUZE app under "Payment," sent via SMS upon ending your rental. You can also request one by contacting support here or texting support at +1 (213) 451-6667 with your rental details.
Still Need Help?
Our new FAQ page is currently under construction. In the meantime, feel free to use our contact us page with any questions
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