A guest at 8% battery has a choice to make, and on a busy casino floor the most reliable outlet is often the one in their hotel room. Once they go upstairs to charge, plenty of them stay there. A mobile charging kiosk fixes that on the floor: the guest rents a power bank, keeps the phone in hand and carries on with the evening. Here is how to place kiosks, add charging to your loyalty program and host welcome, use the screens, and check that guests really stay longer.

Why dead phones send casino guests to their rooms

The phone now carries most of a casino visit. It holds the show tickets, the dinner reservation, the ride home and the group chat that keeps a party together across a big casino floor. About nine in 10 U.S. adults (91%) own a smartphone, according to the Pew Research Center.

Low battery changes behavior quickly. In a 2016 LG survey of 2,000 U.S. smartphone users, nearly nine out of 10 said they "felt panic" when their battery dropped to 20 percent or lower, and some admitted to asking a total stranger to charge their phone. A guest who feels that on the floor can hunt for an outlet or head to the room. The room usually wins.

That trip costs more than a few minutes. For Nevada casinos that grossed $1 million or more in gaming revenue in 2025, gaming accounted for 36.4% of total revenue, the Nevada Gaming Control Board reports. The rest was guest spending on rooms, food, beverage and other attractions. A guest who stays downstairs stays close to your restaurants, bars and showrooms, so charging belongs on your list of casino amenities.

Hotels have treated charging as a comfort for years; read more on charging in the hospitality experience. On the floor it works best as one of the guest amenities that moves with the guest instead of tying them to a wall.

• Phones run the visit Tickets, reservations, rides and the group chat all live on the guest's phone.
• Low battery ends nights LG found nearly nine in 10 users feel panic at 20 percent battery or lower.
• Non-gaming spend leads Rooms, food, beverage and attractions brought in most Nevada casino revenue in FY2025.

36.4% of total revenue at Nevada casinos grossing $1 million or more in gaming came from gaming in FY2025. Rooms, food, beverage and other attractions made up the rest (Nevada Gaming Control Board)

6 steps to keep guests on the floor longer

Step 1: Place kiosks where guests linger on the gaming floor

Put kiosks where guests already slow down, not where they stream past. On a gaming floor that usually means the casino bar and lounge, the seating by the hotel elevator bank, the food court, the showroom entrance and the rewards desk. People wait in those places, and waiting is when they look at their battery.

Add one kiosk where the evening ends. Guests waiting on valet or a rideshare are the ones most likely to find a dead phone at the worst moment, and a charger there protects the trip home.

Keep the path clear. Under the 2010 ADA Standards, walking surfaces on an accessible route need a clear width of at least 36 inches, and a guest using a wheelchair needs clear floor space of at least 30 by 48 inches to reach the screen. Plan both before a kiosk goes into a tight aisle.

With a phone charging kiosk for your venue from chargeFUZE, the network installs and maintains the station and covers 24/7 guest support, so your floor team never has to run the rentals.

Where casino kiosks earn their spot

Spot | Why guests linger | What to check

Casino bar and lounge | Guests sit for a round or a game on the screens | Seating within sight of the kiosk

Hotel elevator bank | The last stop before a guest heads upstairs | A screen that faces the elevators

Food court and cafes | Waits for orders and tables | Room for a short line

Showroom entrance | Crowds arrive early and wait for doors | A second kiosk for returns after the show

Valet and rideshare area | Guests watch their phone for the ride | Cover from heat or rain if outdoors

Quick wins

• Start with the bar, lounge and elevator bank
• Leave a 36-inch walkway past each kiosk
• Place one where valet and rideshare guests wait

Step 2: Let guests charge while they play

An outlet strip keeps a guest in one spot, and a charging locker separates them from their phone. A mobile charging kiosk does neither. The guest scans the QR code, takes a power bank with built-in Lightning, USB-C and Micro-USB cables, and goes back to whatever they were doing. The chargeFUZE casino kiosk pictured at the top of this page says it on the screen: "Charge while you play."

Play means whatever brought the guest downstairs: a show, a late dinner, a round at the bar. The goal is to stop a dead phone from ending the night early.

chargeFUZE says phones get a nearly full charge in under an hour. Guests return the charger to any chargeFUZE station and get a text confirming the return and the total.

Quick wins

• Tell guests the charger goes anywhere on property
• Teach floor staff where the nearest kiosk is
• Show the return-anywhere rule on the screen

Walk the floor late on a Friday and note where guests sit with a phone plugged into the wall or dimmed to save power. Those spots, not the busiest aisle, show you where the first kiosk belongs.

Step 3: Tie charging to your casino loyalty program

Loyalty programs exist to build relationships. A study in the UNLV Gaming Research & Review Journal describes them as developed "for the purpose of attracting, maintaining, and enhancing customer relationships," and casino marketers lean on them for repeat visits.

A free charger is a small perk that members use the same day, and tying it to your casino loyalty program can be simple. Make a free rental a standing member benefit, or give new members a free charge on sign-up day. A partner can also pay for it: chargeFUZE has run free member-benefit charging for Chase cardholders at events such as the US Open and Lollapalooza, and a casino resort's own partners could fund a similar activation.

Tie the perk to membership and the stay, not to gaming activity, so it reads as hospitality and still helps members who come for dinner and shows. The same study says loyalty program effectiveness "has not quite been validated," so track redemptions by tier and see whether perk users return more often.

Quick wins

• Make a free rental a member benefit
• Offer a free charge on sign-up day
• Track redemptions by tier and visit

Step 4: Make charging part of the casino host's welcome

A casino host knows your best guests by name. Wikipedia's entry on the role of a player host describes a job built on turning guests into loyal patrons, with comps ranging from meals and show tickets to rooms. Of anyone in management, hosts have the most contact with guests, so they are the right people to offer a charger before the guest asks.

Build it into the welcome: "Phone running low? There's a charger by the lounge, and it's on us tonight." It costs little and tells the guest someone noticed.

Noticing is most of what guest experience comes down to on a big property. Put a kiosk in or near the VIP lounge, give hosts a short list of kiosk locations, and let them comp a rental the way they would comp a coffee.

Quick wins

• Add a charger offer to the host welcome
• Put a kiosk in or near the VIP lounge
• Let hosts comp a rental like a coffee

Step 5: Use kiosk screens for casino marketing

chargeFUZE describes its kiosk displays as customizable and programmable. Guests stand two to four feet from the screen while they rent or return a charger, according to chargeFUZE's guide to kiosk screens as DOOH ads. That is a close look at your message from someone who is already holding a phone.

Use that moment for the stay. Promote tonight's headliner, late-night dining, the spa or the rideshare pickup point, with a QR code so the guest can book on the spot. Rotate by time of day: the dinner offer at 6 p.m., the late menu at 11.

Casino marketing on these screens follows the same rules as the rest of your property. The American Gaming Association's Responsible Gaming Code of Conduct governs gaming advertising and marketing by its members, and it says it does not pertain to non-gaming advertising and marketing by the hotels, restaurants and entertainment that casinos operate or promote. Keep kiosk content on the stay, and send any gaming-related message through your compliance team first.

The screens can also earn. Through adFUZE, chargeFUZE's advertising platform, outside brands buy time on kiosk screens, and those screen ads generate additional revenue and shorten the breakeven period.

Quick wins

• Rotate dining and show offers by time of day
• Add a QR code to every property message
• Run gaming-related copy past compliance

Step 6: Measure time on the floor

Dwell time is how long guests stay in your space, and it is the number this whole effort should move. chargeFUZE's explainer more time on site, more revenue makes the case plainly: when phones die, guests are more likely to leave.

Set a baseline before the kiosks go live. Pull 60 days of numbers for kiosk zones and for similar zones without one: food and beverage covers after 9 p.m., bar and lounge checks, showroom attendance, and guest survey comments about phones or charging. Then pull the same numbers for the 60 days after.

Add the charging data. chargeFUZE offers remote network management and data tracking, so ask for rental data by station and by hour, including how long each rental lasts. Read rental length with care. Guests are free to take a charger with them, so a long rental hints at a longer stay without proving it.

If late-evening covers rise near the kiosks and survey scores hold, a casino resort has its answer. If nothing moves, change the placement first.

Quick wins

• Pull 60 days of baseline data first
• Compare zones with and without a kiosk
• Review rentals and covers each month

Sources

1. Nevada Gaming Control Board, "Nevada Gaming Abstract, 2025" press release, June 10, 2026 (gaming.nv.gov)
2. Pew Research Center, Mobile Fact Sheet, 2026 (pewresearch.org)
3. LG Electronics USA via PR Newswire, "Low Battery Anxiety" Grips 9 Out of Ten People, May 2016
4. Myongjee Yoo and Ashok K. Singh, "Comparing Loyalty Program Tiering Strategies," UNLV Gaming Research & Review Journal 20(2), 2016
5. Wikipedia, "Casino host"
6. American Gaming Association, Responsible Gaming Code of Conduct (americangaming.org)
7. U.S. Access Board, 2010 ADA Standards for Accessible Design, sections 305.3 and 403.5.1
8. chargeFUZE, Events, Businesses and FAQs pages and the Chase free charging post (chargefuze.com)